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Forum » Heroes of Annihilated Empires » Help & Support » unable to connect the server
unable to connect the server
ReyOberonDate: Saturday, 2010-12-25, 8:18 PM | Message # 1
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hello.
I have bought the game with steam.I have my serial and i have created a account,all perfect.but when i try to connect to internet game a message appears saying me unable to connect to server.
I havent a firewall...even my router and window´s firewall are desactivated.
Can someone help me please??
 
FlameMasterDate: Sunday, 2010-12-26, 10:54 PM | Message # 2
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Welcome to the Forums smile , Happy Holidays!
Okay, you sure your game runs as an administrator? Also, check if there is any problem with other games as well. Hang in there, we can find a way around smile . Also, thanks for your support of the game.


"A Hopeless heart is the Devil's workshop"
 
ReyOberonDate: Sunday, 2010-12-26, 11:52 PM | Message # 3
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Na,im using the xp,so i dont need choose administrator...
I play other online games and i havnt problems....so i dont know waht can happen with this...
Any idea?
do u yhink that i need open some port??....
 
FlameMasterDate: Monday, 2010-12-27, 0:18 AM | Message # 4
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Are you sure that the Multiplayer is working online? If Multiplayer works online and Internet Game fails, then it could be that there is something wrong with the game. The main reason for this is that, most of the HoAE GSC Servers (1 or 2) will be offline, which may explain this (probably because there is no one to play the game).
Which version of the game do you use? Do you use patch 1.1?


"A Hopeless heart is the Devil's workshop"
 
ReyOberonDate: Monday, 2010-12-27, 5:59 AM | Message # 5
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yes,is working,because a friend is playing when im trying to connect.
i have the 1.1 v,the same version that my friend has.
even i tried to connect with my friends´s account...but impossible.

sad

Message edited by ReyOberon - Monday, 2010-12-27, 5:59 AM
 
FlameMasterDate: Monday, 2010-12-27, 10:19 PM | Message # 6
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Do you mean that you can get to the page where they ask you "Your Login ID" and "Game Box Number"?

"A Hopeless heart is the Devil's workshop"
 
ReyOberonDate: Tuesday, 2010-12-28, 3:56 AM | Message # 7
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no,my account with the id and the box are registred and ok,the problem is when i try to connect clicking login and then.appears connecting...and some seconds later the game say me unable to connect
 
FlameMasterDate: Tuesday, 2010-12-28, 4:02 AM | Message # 8
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I have no clue as to what is causing this problem. Did you try online "Multiplayer" by the way?

"A Hopeless heart is the Devil's workshop"
 
ReyOberonDate: Tuesday, 2010-12-28, 4:38 AM | Message # 9
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i cant play multi,i cant choose join.
 
FlameMasterDate: Wednesday, 2010-12-29, 12:47 PM | Message # 10
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How about you hosting a game and letting your friend join? surprised

"A Hopeless heart is the Devil's workshop"
 
ReyOberonDate: Wednesday, 2010-12-29, 11:55 PM | Message # 11
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no,my freind can join into internet server and i cant.
If im hosting a game on the multi option he cant join to the game because he cant push on join.


Message edited by ReyOberon - Wednesday, 2010-12-29, 11:56 PM
 
FlameMasterDate: Thursday, 2010-12-30, 2:28 AM | Message # 12
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I noticed that I cannot "Join" too. But put in the IP Address, check the Direct TCP/IP and Hit Create instead of Join. This should work. smile

"A Hopeless heart is the Devil's workshop"
 
ReyOberonDate: Thursday, 2010-12-30, 3:32 AM | Message # 13
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i tried some days ago and nothing...even with the ip
 
FlameMasterDate: Thursday, 2010-12-30, 11:48 AM | Message # 14
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This problem seems to be on your game or on your port settings or simply in the game's configuration. Did you try to re-install to see whether it goes away?
or try today, at 2:30 AM IST (+5:30), which is 9:00 PM GMT. Host a game, give me your IP Address and I'll try to join. If I cannot, then we can confirm its a problem with your game or your PC or Windows... smile .
Kind Regards
Flame Master


"A Hopeless heart is the Devil's workshop"
 
ReyOberonDate: Thursday, 2010-12-30, 1:36 PM | Message # 15
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yes,i have reinstall the game two times,are there some port that i can open for the game??
 
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